Support

Report a listing

Every report is reviewed by our team. Reports are confidential — landlords are never told who reported them.

Submit a report

What happens next

  • We aim to review every report within 2 working days.
  • If you provided a contact number, we may reach out if we need more information.
  • Depending on our findings, we may pause or remove the listing while we investigate.
  • Your identity is never shared with the landlord.

Urgent concerns

VSA is not an emergency service. If you have been scammed, feel unsafe, or are in danger, contact the relevant services immediately:

  • South African Police Service (SAPS): 10111 from any phone.
  • Emergency services (police, ambulance, fire): 112 from any cellphone, even without airtime.
  • Safety guide — practical tips for staying safe while finding accommodation.